What can I do for you? 

Some examples of what I can do for you. Ask if what you are looking for is not listed.

 

Ideas for Your Organisation:

Improved Marketing; Sales Ideas; Customer Audits; Service testing; Ideas for Problems.

Complaints Management:

Policy Audits; Policy Writing; Procedural Documents or Advice; Training; Investigations; Focus Testing.

Independent Investigator:

Difficult Complaints Investigated; Reviews of Previous Investigations; Health & Safety Incident Investigation.

Health Records Management:

Policy Audits; Policy Writing; Procedural Documents or Advice; Training; Investigations; Focus Testing.

Consent Advice:

Telephone advice; Training; Audits; Policy and Procedural Checking or Writing.

Claims Management:

Interim Claims Management; Advice on Consent Issues; Independent Investigation.

Small to Medium Projects:

Changing Offices or Buildings; Opening a New Branch; Conference Organisation; Festivals.

Public Speaking:

Dinners; Conferences; Training Events; Round Table Debates; Information Exchanges. Speaking on NHS Complaints Process; Investigations; Root Cause Analysis; Medical Records Requesting; Consent; My Ambulance Service Career; The Tarsier Primate; The Ambulance and Emergency Services in the Philippines; The Philippines as a Holiday Destination; Operation Market Garden in World War II etc.

Independent Chair for Meetings:

Conferences; Committee Meetings; Complaints or Disciplinary Panels; Union / Management Meetings.

Event Management:

Festivals; Fun Days; Fund Raising Events; Parties; Dinner Parties.

Constitution Framing:

Constitutional Meetings; Reviews; Constitutions Re-written; Constitution/Organisational Matching.

Customer Service:

Focus Testing; User Involvement Meetings; Mystery Customers; Reports on New Projects.