Your IT Works - I have provided Your IT Works with a complaints procedure and a public leaflet that they can use and or put on their website. I have also provided them with a report on their website on its customer friendliness.


HULA Animlal Rescue - I have provided HULA with a complaints procedure and a public leaflet on this. I also be provided customer service training for them.


Organised and chaired a number of conferences of the National NHS Complaint Managers Forum in various locations around the country, including the venue, speakers and programme.

Chairs conferences for a number of commercial companies.


Spoken at conferences on Root Cause Analysis for the training wing of a solicitors company.


Attended and took an active part in a conference and some working groups organised by the Health Service Ombudsman on the enquiry into NHS Complaints process.


Interim appointment helping an NHS Trust with their complaints process.


Voluntary Director of a community interest company helping out of work managers and executives to get back into work or to start their own businesses. 

Speaks at Networking events and local meetings on Business Ethics and Customer Service

Speaks at local events on a range of topics including Operation Market Garden; General Sosabowski; Easy Company, 101st US Airborne; Wojtek the Polish Bear; The Tarsier Primate; etc